Customer Returns

Documents & Policies

Canada Canadian Returns Guidelines PDF
USA USA Returns Guidelines PDF
Routing Instructions Routing Instructions PDF
Returns Routing Request Form Returns Routing Request Form XLSX
Bill of Lading Requirements Bill of Lading Requirements PDF

Customer Service

Customer Service for all Wolverine Worldwide brands is available Monday – Friday, 9:00 a.m. – 5:00 p.m. EST, and Saturday and Sunday, 9:00 a.m.-6:00 p.m. EST.

Bates (866) 699-7374
CAT Footwear (866) 699-7375
Chaco (888) 211-1908
ReChaco (Chaco custom orders and repairs) (888) 211-9211
Harley-Davidson Footwear (866) 699-7379
Merrell (866) 699-7365
Saucony (800) 288-3124
Wolverine (866) 699-7369